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FAQs


Who is Ninja Home?

A revolution in cleaning. For over a decade, Ninja Corp has proudly been masters in the cleaning industry in the Philippines, leading the charge towards sustainability, quality, and a healthier home environment through natural cleaning. Our journey began with a commitment to setting new standards, and today, we continue to redefine the very essence of clean living with our cutting-edge products that are tried, tested, and trusted.

Where are your products made?

Ninja Home has partnered with manufacturers across Europe and Asia to ensure we deliver top-notch quality products. We source our commercial-grade products from Europe, while our consumer-grade products are made in the Philippines, Malaysia and China.

Where can I find your products?

Our products are currently only available online, sold directly to consumers and businesses. We do not have any showrooms or local distributors that is why we can offer our products at an affordable cost. You may browse through our social media accounts @ninjahomeph for more information, testimonies and demo videos. Occasionally, we join expos and events where you can test the products and purchase as well.

Where do you ship?

We ship anywhere within the Philippines.

Do you offer free shipping?

Shipping is free for orders of P10,000 and up.

Is express shipping available?

Yes, within Metro Manila.

How long until I receive my order?

Delivery times may vary by location and shipping method, but are typically between 2-5 business days. Please contact us should you have any concerns, and if you need help tracking your order.

What is your return policy?

We offer a 7-day hassle-free return policy on all orders. To return a product, simply contact us and we'll take care of it for you.

What are the modes of payment?

Bank transfer, Gcash, Paymaya and Credit Card payments.

Do you allow COD?

Cash on delivery is not available as of the moment.

Can you repair previously bought products?

Yes, you may contact us or visit our service centers.

What is covered by the warranty?

Warranty will cover motor repair for one year.

How can I get in touch with you for other questions?

You can message us or speak to a customer care representative who can help you find the best product for your needs from 9am to 6pm. You can contact us via mobile at 0917-1665444 or email at ninjahomeinquiry@gmail.com